Refund Policy

Initial text subject to legal review. Last updated: October 2026.

When can I request a refund?

You are entitled to a full refund without providing a reason if you request it within 7 calendar days of purchase (right of withdrawal under Article 49 of the Brazilian Consumer Protection Code). We also refund duplicate charges, improper charges made after cancellation, and cases where access was not delivered.

How to request a refund

Email napponsouza041@gmail.com with the subject “Refund” and include:

• Full name;
• Email address used for the purchase;
• Purchase date and, if possible, proof of payment.

Review

We confirm receipt and review the request within 2 business days. Requests made within the 7-day period are approved automatically.

Processing

The amount is returned through the original payment method. Product access ends after the refund.

When the refund will appear

• Credit card: 5 to 10 business days; depending on the card issuer, it may appear on the next statement;
• Other payment methods: up to 10 business days.